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Links to this issue's
topics:
Joel
Scott On Big Changes at FrontRange
GoldMine 7.0 Is Released
Hardware
Services
CCC's
Remote Admin Program, We'll Do the Dirty Work
Tech-Talk
-- Sage CRM 5.7 and GoldMine 6.7
Upcoming Training Dates
We Wander the Web (Weblinks You Should Know)
Newsletter Archives
 |
A
Word From The President --
But First, An Important Press
Release |
On
Friday, November 4, FrontRange announced they've been purchased
by Francisco Partners, one
of the world's largest technology-focused investment firms.
According
to FrontRange CEO Michael McCloskey, “FrontRange
Solutions has out-performed the industry for the last two
years, growing at a rate that far exceeds our competition.
During this period, we have invested heavily in both R&D
and sales expansion, while continuing to increase our profitability.
With several new products coming to market, we are well-positioned
for continued growth, and plan to increase our market share.”
“This investment by such a respected firm is good for
FrontRange and its employees, customers and partners,” said
Sheryl Kingstone, Senior CRM Analyst with The Yankee Group. “FrontRange
has performed well in the last two years and in conjunction
with Francisco Partners we would expect them to pursue an
aggressive growth strategy. Customers and prospects should
expect the following: market expansion, innovation, and potential
acquisitions.”
Summarizing, McCloskey said, “We are committed to
providing our Customers and partners with market leading
products and superior service and support. This investment
further strengthens that commitment."
Joel Scott Comments:
On Friday, November 4, just prior to their annual
dealer conference, FrontRange announced they've been
purchased by Francisco Partners, one of the world's largest
technology-focused investment and management firms.
The
big question for GoldMine dealers and users is, “What
will this really mean?”
Some of us have lived through this before. You might
remember 1999 when the group from South Africa bought
GoldMine and Bendata and tried to put those two technologies
and people together. This is our fourth time dealing
with such acquisitions.
On the positive side Francisco Partners will contribute
some needed capital to fuel development and, maybe, some
acquisitions. We can also anticipate some senior management
changes at FrontRange. This always happens in the twelve
months following an acquisition. Depending on your viewpoint,
this could be a good thing or a bad thing.
We are likely to see no significant changes for 3-6 months.
It will appear to be business as usual. Then, management
changes will begin and the inevitable slowdown in decision-making
and business activity. Once the internal churning subsides,
we should see good things happening.
Back
To Top
 GoldMine
7 (Corporate Edition) is Released
GoldMine
Version 7 (Corporate Edition) is now available. Here
are the FAQs:
Who
can get it and how much does it cost?
If
you own Corporate Edition of GoldMine 6.x, and if your Maintenance
Contract is active, you can upgrade now at no additional cost.
If your Maintenance Contract has expired, contact Paul
Cappa for upgrade pricing/options.
What's
new?
GoldMine 7 is based on SQL, with either a Firebird or Microsoft
engine. The old Borland data engine is gone. Firebird is
an open source version of Microsoft SQL. There's no more
Pack & Rebuild and the 2 GB file size limitation
is gone. This size limitation is most notable in the Mailbox
table which, naturally, can get very large over time. Now,
as a remote user for example, you don't have to worry when
syncing large Mailbox files. Firebird gives you the speed
and stability of
SQL, too.
What if I'm in dBase?
There is a new version of GoldMine for you. It's called GoldMine
6.8 and we've been told it will ship in December. Contact
Paul
Cappa for upgrade information.
Any Known Issues I Should Be Aware Of?
Microsoft Office
2003 (SP2) hasn't been tested yet and will not be supported
until testing has been completed.
Windows ME and 98SE are not supported.
Back
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Reminder
- Hardware Services
Did
you know Computer Control Corporation
does hardware and networking? Keep us in mind
when purchasing or servicing computers, printers, or networks
for your company.
Click
here to send the hardware guys an e-mail.
Back
To Top
CCC's
Remote Admin Program, We'll Do the Dirty Work
We
introduced this program in our last Newsletter and have signed
up several
of our GoldMine clients. They're delighted with the results
so we thought we'd publicize it again.
Have
you taken the time to backup your GoldMine? How about cleaning
out old files and email attachments? Consider CCC's
Remote Administration. Read on...
Are
you?
- Struggling
to manage and administer GoldMine by shuffling tasks among
an already busy team?
- Disappointed
by the payback from GoldMine because you spend more time
administering TO it than selling WITH it?
- Having
difficulty finding a qualified GoldMine administrator?
- In
need of a GoldMine guru at a fraction of the cost of a full-time
person?
What
You Get
- A
smooth running GoldMine system
- A professional
team of GoldMine experts maintaining your system
- Preventive
maintenance using professional utilities
- Preventive
maintenance report indicating the state of your system and
what services were performed.
- Technical
support from our call center.
We can
also fill in the gaps when your own administrator is away
or on-call -- either by scheduling in advance or retaining
us to be on-call as back-up.
To
learn more, contact Computer Control today.
GoldMine
Preventive Maintenance
Review hardware and software (GoldMine, add-ons and operating
systems)
Develop & implement disaster recovery plan
Develop & review security & spam control plan
Zipcodes Plus – keep your zip codes current
Help desk: support on-call, on-demand
System utilization/condition report
Install GoldMine updates and patches (must be current with
FrontRange, and installed with user permission)
Tips & Tricks: our gurus are the best in the business,
we can help you get more out of GoldMine
Customizations & Automated Processes
Import data from external source (e.g. Excel spreadsheet,
D&B)
Report generation (Crystal Reports)
Administrator Public Training Class (1 seat)
10% Discount on all software purchased(Cannot be combined
with other offers or applied to maintenance plans)
Tech-Talk (Sage CRM 5.7 and GoldMine 6.7)
Attention
5.7 users -- There's a new patch (Sage 5.7i) available.
Check with us for consideration and download instructions.
As with all Sage CRM
upgrades, don't perform the installation before consulting
with us.
We've
been doing some very exciting Sage CRM custom programming.
Click
here to learn more.
Use
the Timer to Track the Duration of Your Phone Calls
You
pick up the phone and a client is on the line. Press
the F8 key. A Timer begins to log the duration of your
call. It appears in the Status bar at the bottom of your
screen.
This
is a handy device, especially if you track call time as
a billable. Here's
a typical usage scenario: bring up the record of the person
who's on the phone. Start the Timer (F8 or use Edit|Timer|Start
Timer). Then select Complete|Unscheduled Call Outgoing Call
(or Incoming Call, as appropriate). Enter any relevant Notes,
Codes and Resulting Codes. When you click OK to complete
the call, the elapsed time is automatically captured in the
Duration field of the activity.
Let's
say you need to interrupt the call to speak with someone
else, then pick up the call again. Shift F8 pauses the
Timer (or select Edit|Timer|Pause Timer). Then, when you're
ready to resume tracking time, press Ctrl F8
(or Edit|Timer|Restart Timer). You're billing again!
Contact
us for more information on this feature or GoldMine use
in general.
HELP!
I've Lost My Help!
There
is a problem accessing GoldMine Help on a computer running
WIndows XP Pro and GoldMine version 6.7. You get an error
that Help is not available and cannot be found. The problem
is in your Registry, where XP PRO thinks that GoldMine
Help is Spyware and won't allow it to run. We have a Regkey
edit file that fixes the problem quickly and easily. Click
here to get it. Once you have the regedit file,
follow these steps:
1. Exit
GoldMine (assuming GoldMine is open).
2.
Copy the Regkey file to "My Documents."
3.
Open "My Documents" and
double click on the file.
4.
Start GoldMine.
Your
Help should be re-enabled. You
can copy the file to the network and execute it on each
user's workstation. Thanks to our Director of CRM Sales,
Paul Cappa for the research.
Contact
us for more information on this topic or GoldMine
use in general.
Break
the Limit When You SQL Query
Frustrated
by the SQL limit of how many records are returned when
running a Query? Add this line under the goldmine section
of the user ini file:
sqlquerylimit=500000
-- Thanks
Jill.
Contact
us for more information on this topic or GoldMine use
in general.
Back
To Top
|
Training Center of the Year
Upcoming
Training Dates |
Got some GoldMine
rookies in Camp this Spring? Make sure you get them Certified
Training provided by CCC's award-winning training department.
This is the schedule for the Rocky Hill,
Connecticut Training Center.
| |
December |
January |
February |
|
GM 101 |
5th &
19th AM |
9th & 23rd
AM |
13th & 27th
AM |
|
GM 102 |
5th
& 19th PM |
9th & 23rd
PM |
13th & 27th PM |
|
GM Admin |
15th |
19th |
23rd |
Click
here to Register.
Click
here for detailed Course Descriptions.
Click
here for more training information.
 |
The First Recognized Training
Center for Sage CRM
Upcoming
Training Dates |
This is the schedule
for the Rocky Hill, Connecticut Training
Center.
| |
December |
January |
February |
CRM
101 (AM)/Sales (PM) |
|
12th |
|
|
CRM 101 (AM)/Marketing (PM) |
|
|
16th |
|
CRM 101 (AM)/Customer Service (PM) |
Next
Customer Service
training date April 6th |
| CRM Admin |
|
|
9th |
Click
here for more information on Sage CRM Training offerings.
Back
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We Wander
the 
We wander the Web to identify very helpful (and sometimes,
very esoteric) websites.
1.
Sorry
Yankee fans -- this one's for the Bosox.
Our good friend Ted Chmura has written and produced
a great tune for Red Sox fans. Check it out at: http://www.redsoxrock.com/
2.
It's the Holiday Season so here's one for game lovers.
You've
probably heard about Sudoku, a puzzle/game that's being
played in lunchrooms, waiting rooms and aisle seats everywhere.
Check it out: http://www.sudoku.com/
Back
To Top |
